Refund Policy

Refunds

We do not offer refunds or replacements if customers enter the wrong shipping address. Please double-check your shipping address at checkout to ensure accurate delivery.

Refund Eligibility

We offer refunds under the following conditions:

  • A clear photo of the received product along with the shipping label for inspection is sent to info@atea.life.
  • Email us at info@atea.life with your Name, Order Number, and reason for requesting a refund.

We have a 30-day money-back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund, which may take 3–5 business days to process through your bank or payment method.

Important: Do not send your purchase back to the address from which it came. Always contact our support team for return instructions before sending anything back.

Returned to Sender

Incorrect Address Provided: If your order is returned to us by the mail carrier due to an incorrect address, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing, or insurance. A 30% restocking fee will be deducted from the refund.

Package Not Returned: If the package is lost or destroyed and not returned to us, we can provide a 50% store credit towards a new item.

Correct Address Provided: If the address was correct and the package is returned, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

Our products are fulfilled on demand specifically for each customer at the time of their order through our partner, Supliful. Because of this, we can only cancel or modify orders within the first 12 hours after purchase.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have passed since your purchase was received, we cannot offer a refund or replacement.

International Shipping

Customs duties, tax, and charges are not included in our base price. This is the shopper's responsibility as each country has different customs duties and laws of taxation.

Supplement Disclaimer

The statements made regarding our supplements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. By purchasing our products, you acknowledge that you have read and understood our supplement disclaimer and have consulted with your healthcare provider if necessary.

Contact Information

For inquiries and any other concerns, you may contact us through the following channels:

Last updated: May 2026